Privacy Policy

Privacy Policy of https://falconfeeds.io, owned and operated by T-Sanct Technologies Pvt Ltd, a company incorporated and registered in India whose registered office is at No.21, 1st Cross, Achaiah Shetty Layout, RMV Extension, Bangalore, Karnataka, India - 560080, referenced in this document as "Falconfeeds".

Information collection and use

The information we collect about visitors to our website includes the visitor’s name and email address, and their professional information such as organization and job role.

Falconfeeds as a Data Controller stores the following private data:

1. User’s email address
2. User’s name
3. User’s organization (optional)
4. User’s job role (optional)
5. User’s ip address

If you create an account in Falconfeeds, we will ask you for a valid email address. The email address will be used as your username in the service. You also have the option to give us more information if you want to, including real name and professional information. We need your Personal Information to create your account, and to provide the services you request. We show your Personal Information on your profile page. This profile is only accessible by you. We use your Personal Information, specifically your email address, to identify you on Falconfeeds.

We will use your email address to communicate with you (newsletters, notifications). You can unsubscribe from those messages any time. We are using AWS SES and SendGrid to send our email messages to our users (full list of our vendors with whom we share your personal information are included in this privacy policy)

We do not store any Credit Card information. For that we use an external service: Chargebee

The aim of Falconfeeds activity is not collecting, selling or lending the information to the others. We collect this information to better understand how our website visitors use Falconfeeds, and to monitor and protect the security of the website. We do not share, sell, rent, or trade personal information with third parties for their commercial purposes. We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. We may share your personal information with your permission with third parties mentioned in this privacy policy, so we can perform services you have requested. We do not host advertising on Falconfeeds. We may occasionally embed content from third-party sites, such as YouTube and that content may include ads. While we try to minimize the number of ads our embedded content contains, we cannot always control what third parties show.

Children under the age of 13

Falconfeeds is not intended for access or use by, and we do not knowingly collect personal information from, children under 13 years of age. If you are under 13 years of age, do not access, use or provide any information on our website, including completing the online registration process, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 years of age, we will delete that information. If you believe we might have any information from or about a child under 13 years of age, please contact us at [email protected]

Registration & Accounts

To create an account in Falconfeeds, we will ask you for a valid email address. Such information is necessary to use the service in a proper way by the user who got interested in this service themself. Falconfeeds do not store any personal information including your email in our servers, but we use AWS Cognito to manage our user information. The email address and name you enter will be shared with AWS Cognito, Chargebee and Sendgrid so as to support our operations.

Falconfeeds offer 2 ways to create an account:

1. Using email and password
2. Using google sign-in

When you choose google sign-in, we will request you to grant access to the following information that are non-sensitive in nature:

1. Email registered with google
2. Public profile information that includes your given name, nick name, family name etc.

Once you register, you also have the option to give us more information if you want to in your profile settings, and this may include personal information. Personal information is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a password, an email address, a real name are examples of personal information. This information is only available for you, and our 3rd party affiliates such as AWS Cognito, Chargebee and Sendgrid so as to facilitate certain functionalities. We need your personal information, specifically your email address, to send you password reset forms, billing information, and other messages such as product updates, newsletters etc. Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service. You must be at least 13 years old to use the Service. Falconfeeds does not knowingly collect information from or direct any of our content specifically to persons under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will have to close your account. The assurance of privacy, safety and integrity of the entrusted data of their Clients is one of the most important goals of Falconfeeds. In regard to that Falconfeeds is not going to sell, lend and trade contractual data as well as the data of registered accounts. We limit our use of your personal information to the purposes listed in this Privacy Statement. If we need to use it for other purposes, we will ask your permission first.

Data recipients

We may share User Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing (Chargebee) and other similar services Falconfeeds uses certain vendors in providing its Services. All services either fully comply with GDPR regulations or are to implement it shortly.

Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email. If you prefer not to receive pixel tags, please opt out of marketing emails.

Third party services

Falconfeeds uses the following vendors to facilitate certain functionalities and data handling.

1. Amazon Web Services – hosting infrastructure for the Service and SES for email notifications, Cognito for user identity management.
2. Chargebee– payment and subscription processing.
3. DigitalOcean – hosting infrastructure for Falconfeeds website.
4. SendGrid – Marketing email management service.

We limit our use of your Personal Information to the purposes listed above. We do not share, sell, rent, or trade Personal Information with third parties.

Personal data transferred to countries outside the EU

Falconfeeds uses Amazon Web Services to store client data and DigitalOcean as hosting infrastructure for the Services website. Physical servers for both services are located in India. Information that we collect will be stored and processed in India. However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs. We provide the same standard of privacy protection to all our users around the world with the same levels of notice, choice, accountability, security, data integrity, access, and recourse, regardless of their country of origin or location. We work hard to comply with the applicable data privacy laws wherever we do business. Additionally, we require that if our vendors or affiliates have access to personal information, they must comply with our privacy policies and with applicable data privacy laws, including signing data transfer agreements.

1. Falconfeeds provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data.
2. We collect only the minimum amount of personal data necessary, unless you choose to provide more. We do not encourage you to give us more data than you are comfortable sharing.
3. We offer you simple methods of accessing, correcting, or deleting the data we have collected.
4. We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing.

Data retention period

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us by email directly at [email protected].

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or providing you with a different level or quality of goods or services.

Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Cookies

Cookies are a series of data stored on the hard disk of the user which for example include the anonymous identifier of the user. The cookies are set up to remember the fact of being logged in the Service if the user wished so as well as for statistical aims. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you may not be able to log in or use Falconfeeds’ services. Certain pages on our site may set other third-party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third-party cookies, we can’t always control what cookies this third-party content sets.

Google Analytics

We use Google Analytics as a third-party tracking service, but we don’t use it to track you individually or collect personal user information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Falconfeeds. This helps us evaluate our users’ use of Falconfeeds, compile statistical reports on activity, and improve our content and website performance. Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of Falconfeeds. We do not link this information to any of your personal information such as your username. Falconfeeds will not, nor will we allow any third-party to, use the Google Analytics tool to track our users individually, collect any personal information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

Protection of Certain Personal Information

Falconfeeds discloses potentially personal information only to those of its employees, contractors, and affiliated organizations that (1) need to know that information in order to process it on Falconfeeds’ behalf or to provide services available in connection with the Service and (2) have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Falconfeeds Website and/or the Service, you consent to the transfer of information to such individuals and organizations in order to support our provision to you of the Website and the Service. These supporting partners may be authorized to, for example, process payments on our behalf or provide customer support. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers. However, in each case, these partners are authorized to use your personally identifying information only as necessary to provide the services we request. Other than to its employees, contractors, and affiliated organizations, as described above, Falconfeeds discloses personal information only when required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or when Falconfeeds believes in good faith that disclosure is reasonably necessary to protect the property or rights of Falconfeeds, third parties, or the public at large. If Falconfeeds is involved in a merger, acquisition, or sale of all or a portion of its assets, either you will be notified via email and/or a prominent notice through the Service of any change in ownership or uses of your personally identifying information, as well as any choices you may have regarding your personal information or we will require any such buyer to agree to treat your personal information in accordance with this Privacy Policy. If you are a registered user of the Service and have supplied your email address, Falconfeeds may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Falconfeeds and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Falconfeeds takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

Changes to Privacy Policy

If we are going to change our Privacy Policy we will inform our users about this fact, by sending an appropriate email to the email address of the owner’s account registered in our Service.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Rakesh Aikkara

[email protected]